How can I check the status of my order?

If you have placed an order with KitchenHaven.com and you have your account information stored on our secure servers, you can check the current status of your order by logging onto the site and visiting Your Order History page.

Real-Time Status!

The main Order History screen with all your invoices and your invoice detail screens are updated in real-time. When your order is placed you will immediately be able to begin tracking the progress of the order.

What are the stages of my order status?

Pending > Reviewed > Processed > Shipped

Order status's explained:

• Pending - Your order has been received in our system

• Reviewed - Your order is going through our security department

• Back-Ordered - An item(s) is currently out of stock

• Call Us - There is a problem with your order

• Declined - Your purchase was not approved by the issuing bank

• No Match - Your Shipping and Billing information does not match the issuing bank

• International - Your order requires approval for shipping charges

• Processed - Your order has been sent to our warehouse

• Shipped - Your order has left our warehouse

• Cancelled - Your order has been removed from our system

• Completed - Your order has been archived in Order History

Your whole order or each individual line item on your order can have a separate status. Example: If three items have shipped and one item was back-ordered your order history will reflect that information.

When we have changed the status of your order, our system will automatically notify you of the change by email.

Can I look at the detail or search my orders?

You can easily view any previous order by clicking on the details link for each order. You can also search to see if you have purchased an item before by using the search box and searching all of your previous orders.

How can I track the delivery of my package?

Once the status of your order has changed to shipped, we will include an order shipment tracking number on the order history page. You can check the status of your delivery by clicking directly on the tracking number. Please note that it may take 24 hours before tracking information appears on the carrier's web site.

If you think your order is late, please note that:

• Credit card authorization and verification must be received prior to processing and shipment.

• Delivery occurs Monday through Friday for United Parcel Service and
  United States Postal Service offers standard delivery Monday through Saturday.

If we have a question about your order, we will contact you by email or phone. Likewise, if you have any questions or changes to your order, please call us at (732) 269-2560 or click here to email us.

Out of Stock Items

Occasionally, high demand causes us to run out of certain items. If we do not have an item that you've ordered in stock, we up date your order status with "Back Ordered". Because we do not charge your credit card until we ship your order, charges for out-of-stock items do not appear on your bill.

How can I reprint my invoice?

On the order history page click on the invoice number. Your invoice will appear in the browser and you can print using the print option in your browser.

How can I copy an old order?

On the order history page, click on the invoice number. Your invoice will appear in the browser. Click on "Add Order to Shopping Cart". All items from the order will now appear in the shopping cart. You can add, change or delete any item in the shopping cart.